Privacy

Welcome to the Privacy Notice of Rent Luxury, a part of High Country Resort Vehicle Limiteds. In this Privacy Notice, we refer to our company as “Rent Luxury,” “we,” “us,” or “our.” Please take the time to carefully read this Privacy Notice, as it’s important for you to understand how we collect and use your personal information.

1. Data Controllers & Contact Details

For a complete list of companies and their contact information, please refer to the “Data Controllers & Contact Details By Country” section.

2. Introduction

At Rent Luxury, we value your privacy and are committed to protecting your personal information. In this Privacy Notice, “personal information” refers to any information that pertains to a living individual and can identify or be used to identify that person.

3. Scope of this Privacy Notice

This Privacy Notice primarily applies to the collection, use, and disclosure of personal information by Rent Luxury, including its online and offline interactions with customers. It does not cover independent locations affiliated with Rent Luxury, which may have their own privacy policies. If you have concerns about how your personal information is used by an independent location, please contact us at info@rentluxury.co.nz

4. Changes to Privacy Notice

We may update portions of this Privacy Notice from time to time. If any changes significantly affect your rights or the way we use your personal information, we will notify you through prominent postings on our websites, email, and/or postal mail before the changes become effective.

5. Getting Started

Rent Luxury wants you to feel comfortable entrusting us with your personal information. Use this Privacy Notice to understand what happens to your personal information when you interact with us and what choices you have.

Please note that this Privacy Notice does not apply to our Independent Locations. For information on how independent licensees handle personal information you provide to them, review their respective privacy notices.

6. Personal Information Collection

Rent Luxury collects personal information to provide you with our products and services, whether through online or offline channels. We collect personal information when you provide it to us via telephone, fax, postal mail, email, in person at our locations, through application forms, or when using our websites, mobile apps, products, and services.

Please be aware that failure to provide required personal information may prevent us from fulfilling our contractual obligations to you or complying with legal obligations. For example, when renting a vehicle, we may require your name, address, payment information, and driver’s license. Failure to provide this information would result in our inability to rent a vehicle to you.

At times, we may combine the personal information you provide with data from other sources to offer you a more personalized experience or relevant offers. These sources may include:

• Travel agents or third-party booking services you used for reservations or inquiries.

• Your employer or association, if you use a corporate/association account.

• Our licensees and affiliates, especially when creating a Wizard account or making bookings in one location served by our affiliates or licensees for rental services in another location served by us.

• Police and law enforcement agencies in case of accidents, loss, damage, theft, or traffic-related incidents during your rental.

For details on how we use this information, please refer to the subsequent sections of this Privacy Notice.

7. Purposes of Data Processing

We process your personal information for various purposes, including but not limited to:

• Administering and managing your relationship with us, including rentals.

• Understanding customer usage of our services and managing our vehicle fleet.

• Conducting research and analysis to improve our services and products.

• Enhancing our websites and apps based on customer usage.

• Providing information about our products and services.

• Handling customer feedback.

• Tailoring promotions and benefits.

• Preventing unauthorized use of our vehicles and systems.

• Managing disputes, accidents, and obtaining legal advice.

These purposes align with different legal bases for data processing, such as consent, contractual obligations, legitimate interests, and legal requirements.

8. Vehicle Data

Certain vehicles provided by Rent Luxury may have onboard devices connected to the internet (connected cars). These devices allow us to receive information from the vehicle, including geolocation data from GPS. If you rent a connected car from us, your personal information will be processed according to this Privacy Notice and any applicable Connected Cars Privacy Addendum.

9. Photos & Video

Rent Luxury rental locations may use video security surveillance systems and cameras to record vehicle arrivals and departures. These cameras may capture images of you, authorized drivers, and passengers. We may also take your image or photo and scan your identification documents to verify the information you provided.

10. Online Data

When you visit our websites or use our apps, we automatically collect technical information. This includes:

• IP addresses, collected for diagnostics, system administration, and security purposes.

• Session replay data, which records your browsing session to identify technical issues and improve user experience.

• Cookies and similar technologies, which enhance website functionality and personalize your online experience.

• Mobile analytics, which help us understand app functionality and usage on mobile devices.

• Mobile GPS and push notifications, which enhance service by providing location-based information and notifications.

• Online advertising, which involves third-party ads based on your website and app usage.

For more details on online data collection, please review the Online Data section.

11. Marketing

Rent Luxury may share personal information with third parties to assist with marketing and promotional activities. We only use your personal information for marketing purposes when you’ve consented or when allowed by applicable law. Marketing communications may be sent electronically or via postal mail. If you wish to opt out of receiving marketing materials, please refer to the Your Choices section.

12. Analytics

We use analytic software, such as Adobe Analytics and Google Analytics, to better understand how our websites and apps function on your device. This helps us improve user experience and services.

13. Children

Our websites, apps, and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact our Data Protection Officer using the information provided in the Data Controllers & Contact Details By Country section.

For specific details and contact information by country, please refer to the “Data Controllers & Contact Details By Country” section. If you have any questions or concerns regarding your personal information, please do not hesitate to contact us. Your privacy is important to us, and we are committed to handling your personal information with care and respect.

At Rent Luxury (RL), we may utilise and share your personal information and vehicle data with affiliated and non-affiliated organizations as outlined below:

14. Third-Party Recipient
Purpose of Disclosure & Legal Basis for Processing

• Independent Licensees / Franchisees and Network Providers

• To execute our contractual obligations to you and enhance our services.

• Make and confirm rental reservations.

• Provide rewards programs, update partner points, and rewards.

• Connect with corporate and commercial accounts.

• Assist with navigation and itinerary planning.

• Offer customer assistance.

• Handle toll, traffic, or parking violations.

• Process claims related to accidents and injuries.

• Provide roadside assistance services.

• Protect our rights and well-being, and verify safe driver criteria for qualified drivers.

– Performance of Contract; Legitimate Interests; Legal Obligation; Consent; or as permitted by privacy principles.

• Travel Agents

• To fulfill contractual obligations and improve our services.

• Make and confirm rental reservations.

• Process payments and refunds.

• Assist with navigation and itinerary planning.

• Offer customer assistance.

• Provide roadside assistance services.

• Protect our rights and well-being.

– Performance of Contract; Legitimate Interests; or as permitted by privacy principles.

• Employer or Organization

• To provide corporate or association program benefits and enhance our services.

• Verify driver’s licenses and government identification.

• Verify eligibility for designated accounts and discount codes.

• Connect with corporate and commercial accounts.

– Performance of Contract; Legitimate Interests; or as permitted by privacy principles.

• Brokers

• To fulfill contractual obligations and prevent fraud.

• Make and confirm rental reservations.

• Process payments and refunds.

• Offer customer assistance.

• Handle debt collection.

• Conduct fraud checks.

– Legitimate Interests; or as permitted by privacy principles.

• Booking Engines

• To execute contractual obligations and improve services.

• Make and confirm rental reservations.

• Verify eligibility for designated accounts and discount codes.

• Process payments and refunds.

• Protect our rights and well-being.

– Performance of Contract; Legitimate Interests; or as permitted by privacy principles.

• Credit Card Issuers

• To process payments and prevent fraud.

• Process payments and refunds.

• Conduct fraud checks.

• Handle debt collection.

– Performance of Contract; Legitimate Interests; or as permitted by privacy principles.

• Corporate Account Manager

• For corporate or association program benefits.

• Share personal information with the managing organization.

• Refer to the organization’s privacy policy for details.

– Performance of Contract; Legitimate Interests; or as permitted by privacy principles.

• Marketing Agent

• Provide rewards program and update partner points.

• Protect our rights and well-being.

– Performance of Contract; Legitimate Interests; or as permitted by privacy principles.

• IT Service Providers

• To enhance services and maintain IT infrastructure.

• Support IT systems and infrastructure.

• Provide maintenance and data hosting services.

• Offer website analytics.

– Legitimate Interests; or as permitted by privacy principles.

• Government, Regulatory, and Law Enforcement Agencies

• To meet legal obligations.

• Verify driver’s licenses and safe driver criteria.

• Respond to legal requests, emergencies, or violations.

– Legal Requirement; Legitimate Interests; or as permitted by privacy principles.

• Insurance Companies and Claims Handlers

• In relation to insurance products.

• Provide and service requested products.

• Manage insurance claims.

– Performance of Contract; Legitimate Interests; or as permitted by privacy principles.

Additionally, we may transfer your personal information to third parties due to business events or legal requirements. Please refer to the Privacy Principles for more details.

15. YOUR CHOICES

If you wish to opt out of receiving promotional and marketing communications from Rent Luxury or our partners, you can do so through the following methods:

• Log into your account and update your profile.

• Click “unsubscribe” in our emails.

• Contact our customer service representatives as detailed in the Data Controllers & Contact Details By Country section.

Even if you opt out of promotional messages, we may still contact you for important business-related communications.

To close your account or opt out of data collection, please contact our customer service representatives.

16. SAFEGUARDS

We take the security of your personal information seriously and employ measures to protect it. While we use firewalls and encryption for financial information, no system can guarantee absolute security. Be cautious of requests for financial information and safeguard your account details.

17. INFORMATION RETENTION

We retain your personal information for necessary durations based on factors such as membership, rental history, contractual obligations, legal requirements, and data type.

18. YOUR PRIVACY RIGHTS

Under applicable data protection laws, you have the following rights:

• Right of access to your personal information.

• Right of rectification of inaccurate data.

• Right to withdraw consent (where applicable).

• Right to complain about privacy concerns.

For detailed information on these rights, please refer to our Data Controllers & Contact Details By Country section. We will promptly investigate and respond to privacy complaints.

Our Locations

Queenstown Airport

Sir Henry Wigley Drive, Frankton 9300 NZ

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Queenstown City

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Christchurch Airport

30 Durey Rd, Christchurch 8053 NZ

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Auckland Airport

Ray Emery Drive, Auckland 2022 NZ

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Auckland City

Hotel Delivery

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our locations

Our Locations

Queenstown Airport

Sir Henry Wigley Drive, Frankton 9300 NZ

FIND US +

Queenstown City

Hotel Delivery

FIND US +

Christchurch Airport

30 Durey Rd, Christchurch 8053 NZ

FIND US +

Auckland Airport

Ray Emery Drive, Auckland 2022 NZ

FIND US +

Auckland City

Hotel Delivery

FIND US +

our locations

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