Terms & Conditions

• Rental Rates  

Rates are based on a daily rate and do not include vehicle insurance or fuel.  The daily rate will be specified in the Rental Document.

• Rate Periods

Rates are based on a 24 hour period. Rates include our Standard Vehicle Insurance and 100 free kilometres per 24 hours period, with any additional mileage charged at the prevailing rate applied at the time. Petrol is not included in our rates. Minimum rental periods may apply in high season, please check with our booking team for details.

• Rental Period 

All rates are based on a minimum rental period of one day [24-hours from the time the rental starts]. The charge for the late return of the vehicles is as follows, first 59 minutes free, then hourly charge of 1/3rd of the daily rate for the next three hours, thereafter a full day’s rental will be charged.

BOOKING CONFIRMATION 

A booking summary will be provided in the Rental Document which will include a reservation number as confirmation of the booking. 

• Motor Vehicle Insurance

Comprehensive Motor Vehicle Insurance including third party, is included in our rates. The standard excess is $5,000.00 + GST this can be reduced to $1,125.00 by paying an additional fee.

• Fuel

Fuel is not included in our rates. Each vehicle is supplied with a full tank of fuel, which is refilled at the rente’s expense on return. If the vehicle is not returned with a full tank, the renter will be charged for the fuel required to refill the tank at the prevailing rate applied by Rent Luxury at the time.

• Currency & GST

All rates quoted in New Zealand Dollars (NZD) and exclusive of GST unless otherwise stated. Applied by law to almost all sales within New Zealand [exceptions include some fina-cial arrangements and exports]. The current rate is 15% – for a $100 item the total cost is $115.00. All rates quoted on our website are inclusive of GST.

• Intercity (One Way) Rentals

Intercity [One way] rentals starting in Auckland and Queenstown are available. Minimum rental periods and additional fees may apply.

• Airport Pickup

Our rental agent will meet you inside the terminal, your car will be parked outside the terminal ready for you to drive away. No queues, no shuttle buses. He will help you with your luggage, show you how the car works, and give you clear directions to your hotel. For after hours pickup charges please check our team at Rent Luxury. 

•  24 Hours Roadside Assistance

All vehicles are covered by 24 hour emergency roadside assistance.

 • Payment & Deposit

Rent Luxury welcomes Visa, MasterCard & American Express cards. We do not accept cash payments. Rent Luxury will retain a non-re-fundable booking deposit of $200 on all confirmed rentals. Payment by credit card will incur a surcharge.

•  Renter qualification

The minimum rental age is 25 years for all vehicle types. All intending drivers must present a valid full New Zealand Driving Licence, which has been held for at least one year or a current International Driving Licence must accompany driving licence issued in a language other than English. There is no extra charge for additional drivers. Minimum rental age and other requirements for additional drivers will be the same as for the renter. Additional authorised drivers must be notified to Rent Luxury and listed on the rental agreement at the time of delivery.

CANCELLATION TERMS 

Due to vehicle transport/trucking times, strict cancellation terms applying to the rental booking are: i. Cancellation within 15 days of the commencement of the rental period will incur a fee equal to 50% of the booked rental fee; and ii. Cancellation within 7 days of the commencement of the rental period will incur a fee of equal to 100% of the booked rental fee. 2. The hirer authorises the owner to charge any cancellation fees to the hirer’s nominated credit card. 

•  Rental Agreement

All rentals are subject to the full Terms and Conditions which are detailed in the Rent Luxury Rental Agreement which will be provided to you at the time of rental.

Our Locations

Queenstown Airport

Sir Henry Wigley Drive, Frankton 9300 NZ

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Queenstown City

Hotel Delivery

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Christchurch Airport

30 Durey Rd, Christchurch 8053 NZ

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Auckland Airport

Ray Emery Drive, Auckland 2022 NZ

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Auckland City

Hotel Delivery

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our locations

Our Locations

Queenstown Airport

Sir Henry Wigley Drive, Frankton 9300 NZ

FIND US +

Queenstown City

Hotel Delivery

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Christchurch Airport

30 Durey Rd, Christchurch 8053 NZ

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Auckland Airport

Ray Emery Drive, Auckland 2022 NZ

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Auckland City

Hotel Delivery

FIND US +

our locations

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